Customer Insights In a Day

Microsoft Dynamics 365 Customer Insights Training Course

Virtual, instructor-led training – 2 half-days, 8 hours in total

Dates	July 16-17 2020 1 pm -5 pm BST [CLOSED]

$650.00

+ VAT

To book more than one seat for this course,
please email training@365talentportal.com.

By registering to this course, you agree to our T&Cs and Refund Policy.

September dates coming up soon

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Course Description

Microsoft Dynamics 365 Customer Insights supports Customer Service teams to unify their customer data from various channels into a real-time single view.

This course will teach you how to implement this application and support your customers to increase the effectiveness of their customer service teams.

Audience Profile

Microsoft Dynamics 365 Customer Engagement Functional Consultants, Solution Architects and Business Analysts who are looking to learn about the Customer Insights module of Microsoft Dynamics 365.

Prerequisites

Prior knowledge of Microsoft Dynamics 365 or CRM systems.

Results and Outcomes

After completing this course, you will be able to:

• Install and configure the Dynamics 365 Customer Insights application

Training Format

Course delivery times: [1 pm to 5 pm BST] [8 am to 12 pm EDT] [2 pm to 6 pm CEST]

We deliver our virtual courses in installments of 3 to 4 hours per day.

These targeted sessions support attendees to remain fully focused during the delivery.

Our Trainers

We work with a strong network of highly experienced trainers, most of whom are MCTs and/or MVPs. They all have deep, hands-on product knowledge and can support students with real-life scenarios.

Group Registration Discount
Applies to courses that are not already discounted

If you are looking to train several team members on the same course, we offer a discount for group registrations:

10% off for 5 to 9 seats
15% off for 10 seats or more

Contact training@365talentportal.com to register several attendees at the same time.

Customer Insights in A Day

Training Course Agenda

00 – Course Overview (15 mins)

01 – Microsoft ‘Insights’ Products (15 mins)

02 – Customer Insights Overview (30 mins)

03 – Creating a Customer Insights Instance (5 hrs)

Includes labs

04 – Customer Insights Extensibility (1 hr 15 mins)

Includes labs

What People Say About Our Courses

“365 Talent Portal have played a huge part in our UK Training Days series and I couldn’t recommend the team and their pool of consultants enough!

They have continuously provided a high calibre of trainers who have a deep technical understanding of Dynamics 365 and Power Platform, this has shone through at all events they have been a part of.

Extremely professional, reliable and knowledgeable!”

Annabelle Coyne

Events Manager

Microsoft UK

“We are delighted to work with 365 Talent Portal. Their community of consultants is highly valuable to Microsoft and we are excited to use them for our training and other global initiatives.”

Daniel Wollman

Senior Business Programs and Operations Manager

Microsoft Corporation, USA

“The training concept was great, the labs were working fine, the trainer was super helpful, I am happy with all the segments.”

Valerija Petrovic

PCMM

in service of Microsoft Hrvatska

“The trainer was well prepared and has very good presentation skills. He was working very hard to be interactive with the audience, which is hard with the online format.”