MB-240 Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
General Info
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Course Outcomes
After completing this course, you will be able to:
- Identify the key components involved in Field Service Implementations.
- Define the products and services that will be delivered to customers.
- Determine which pricing options to use in specific scenarios.
- Determine which resources are required.
Audience Profile
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Prerequisites
Students should first take the course: MB-910 Dynamics 365 Fundamentals (Customer Engagement) or have equivalent practical knowledge.
Course Type
Virtual, instructor-led training – 5 half-days – 20 hours in total.
Price
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$1,995.00
+VAT
Exam Voucher Included
Group Registration Discount
Applies to courses that are not already discounted
If you are looking to train several team members on the same course, we offer a discount for group registrations:
10% off for 2 seats or more
Contact training@365talentportal.com to register several attendees at the same time.
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Join one of the courses in our open schedule. Check the date list and book your seat.
→ Instructor-led deliveries
→ Optimal group size
→ Lab support and help
Private Session for Your Team
If you’re looking to train several team members on this course, why not organize a private session?
→ Delivery at your site or virtually
→ Personalized delivery style
→ Pick the dates you want
MB-240 Microsoft Dynamics 365 Field Service
Agenda Overview
Module 1 – Configure Field Service
Module 2 – Resource Scheduling Configuration
Module 3 – Defining and Configuring Bookable Resources
Module 4 – Configure Incidents
Module 5 – Inventory and Work Order Management
Module 6 – Field Service Agreements
Module 7 – Inventory and Purchasing
Module 8 – Field Service Mobile
Module 9 – Universal Resource Scheduling
Module 10 – Managing Scheduling Options
Module 11 – Customizing the Schedule Board
Module 12 – Advanced Scheduling Options
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