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Freelance Dynamics AX Support Team Lead

Freelance Dynamics AX Support Team Lead

AX Support Team Lead Role

The AX Support Team Lead will be responsible to ensure smooth operations on D365 in Middle East post system go live.

General information

Position: Microsoft Dynamics AX Support Team Lead
Location: Bahrain, Saudi Arabia and the United Arab Emirates
Job type: Freelance, Full time, Both Remote and Onsite
Employer: Industrial Service Provider Company
Rate: GBP, 450-550 per day
Category: Dynamics AX jobs, Freelance Dynamics AX

Dynamics AX Support Team Lead will be a full-time job support mainly second level Incidents, coordinating changes with implementation team and building reports using standard D365 tools, will also be responsible for maintaining the environments and managing the upgrade with no impact to business hours.


  • Receiving Incidents and resolve (first and the second level)
  • Maintaining Incidents in company’s Incident Management Tool
  • Escalation of Incidents to relevant parties i.e. ISVs, main support company or with Microsoft
  • Log change requests or demands and review with program management team
  • Write reports in D365
  • Implement and test small changes before moved to production environment
  • Manage D365 upgrades
  • Communicate & manage D365 down times to the business
  • Maintain 80% D365 user satisfaction


  • Bachelor’s Degree in any technology
  • In-depth knowledge of Dynamics 365 for Operations
  • Good communication skills
  • Dynamics 365 Support Experience
  • Implementation experience is added advantage
  • Dynamics AX / D365 O Certification is added advantage
  • Minimum 5 year’s experience in Dynamics AX or D365 Operations Implementation or Support

Expected Work Time (Estimation)

  • Full-time job
  • 6 days a week Middle Work East Calendar
  • 6 month’s contract and extendable

How to Apply

To express interest in this role, please email us at

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For all your Dynamics staffing needs, please visit, email or call us on +44 2071 931 455 (UK) or +1 415 800 4263 (USA)

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