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Permanent Dynamics CRM Business Analyst job – UK

Permanent Dynamics CRM Business Analyst job – UK

General Information

Client: Leading UK Partner
Location: London
Type: Permanent
Package: £40-55k p.a. + 9% bonus + benefits
Experience: 2 to 6 years’ experience



  • Sales Support (10%)

– Determine and translate customer needs into a solution and approach
– Contribute to proposal development
– Deliver quality written presentations
– Provide scope, approach, and estimating input to the proposal team

  • Analysis and Solution Definition (50%)

– Elicit and document business requirements within well-defined business processes
– Interface with customers to manage expectations and resolve issues
– Analyse and document business requirements and translate these to specification and design
– Assist in documentation of current and desired business processes
– Execute assigned tasks within a structured project environment
– Support and provide input to the technical design of solution components
– Help coordinate activities between technical staff, system users, end user organizations, software programmers, system administrators, and managers

  • Project Execution (40%)

– Develop functional scenario based test scripts; develop test data in support of User Acceptance Testing
– Interface with development team to implement solution
– Participate in knowledge transfer to customer
– Conduct training sessions and produce user documentation



  • Functional

– Process documentation and analysis
– Ability to effectively facilitate team and customer meetings
– Ability to specify system requirements for business processes (data, presentation, and logic)
– Requirements gathering methods and tools
– Strong understanding of software development and implementation lifecycle
– Understanding of architecture, framework and object model that support the business application to be implemented

  • Microsoft Products

– Visio
– PowerPoint, Word, Excel
– Microsoft Project (working knowledge)
– Microsoft certification an advantage
– Understanding of concepts and applications of Microsoft technologies preferred

  • Professional Background

– University degree required
– Significant business analysis experience in IT
– Prior consulting experience (internal or external) preferred
– Experience with at least one software development methodology preferred

  • Professional Skills

– Experience participating in requirements gathering process for IT systems
– Strong client interface and presentation skills
– Strong business acumen
– Track record of initiative and outstanding performance
– Excellent interpersonal skills—‘Customer Focus’
– Manages customer expectations effectively
– Ability to quickly build relationships
– Excellent written and oral communication skills
– Willingness to travel
– Passion for learning
– Strong time management skills


To apply: sign-up to or email



About us: 365 Talent Portal is the first online platform that gives Dynamics partners and end-users instant access to hundreds of consultants. With a network spanning 98 countries, it allows companies to search for consultants based on their skills, rates and available dates, enabling them to find the best person for their projects without incurring the hefty fees typical of recruitment agencies. Register here –

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