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Dealing with challenging people

What if staying calm is keeping your team, clients, or stakeholders stuck?
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Sometimes staying “professional” in a conflict means doing… nothing. Not showing emotion. Not reacting. Not engaging.

But that response isn’t neutral. It reinforces toxic patterns. And it can leave your team anxious, demotivated, or stuck with workarounds.

This training introduces a different approach — one that reveals the hidden rules in interaction dynamics and helps everyone involved learn how to shift them.

The Challenge

Your team might not be arguing. They might not be shouting.
But they’re still struggling with:

  • People who drain energy and avoid responsibility
  • Difficult conversations that go nowhere
  • Feeling unsafe, stuck, or reactive
  • Pretending everything’s fine when it’s not

It’s not about personalities, but about interaction patterns and how to shift them when they become unhealthy.

What’s Different About This Method?

Most conflict training tells you to stay calm, be neutral, listen more. That’s not wrong, but it’s not always enough.

This training focuses on what people actually do in tricky moments:

  • What signals do they give?
  • What patterns do they fall into?
  • What’s their real fear in that situation?

 

Then it helps them spot these patterns, understand their role, and choose a a path that avoids blame and defuses drama. It is important to unlock healthy flow in how your team interacts — internally and externally.

What Your Team Will Learn

A clear, simple map of interaction patterns and what fuels them

Tools to analyse and reflect on their own “challenging moments”

Practical ways to respond without escalating or avoiding

A method to build shared ownership for change

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Workshop Agenda

Understanding Challenging Behaviour

  • Understand how different people behave under stress and what they need. 4D Archetypes (Carl Jung)
  • Learn the emotional drivers behind “difficult” behaviour.
  • Recognize the internal voices that distort perception and create friction.Saboteurs (Positive Intelligence)

 

Guru-level Communication

  • Sage Communication: Replace saboteur reactions with empathy, curiosity, and clarity.
  • Active Listening: Listen to understand and hear the unspoken
  • Effective Questioning: Use questions that open dialogue and reduce defensiveness.

 

How to Aikido Conflicts & Stay Professional

  • Aikido all Conflicts: Requires entering the moment, not escaping
  • De-escalation: meeting energy early before it grows
  • Redirecting tension: entering first, guiding second

 

Integration & Final Mastery Practice

  • Applying the tools to real scenarios
  • Practice, reflection, and personal action steps for future challenging interactions

Who is this Training for

This course is designed for:

  • Individuals and teams who want to improve collaboration and day-to-day interactions
  • Client-facing and cross-functional roles who want to reduce customer and stakeholder escalations
  • Leaders who want to strengthen interpersonal skills across their teams

Format & Pricing

  • Format: 3 x 2-hour virtual sessions (6 hours total)
  • Delivery: Private cohort for your team
  • Group size: 6–16 participants
  • Price: Request a quote, based on your team size and needs
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Our Customers

”Working with 365 Talent Portal has accelerated our progress significantly. It would have taken us much longer to figure it out by ourselves”

Steve Pickering, CEO, String Systems

”365 Talent Portal turns potential into Practice, with precision, empathy, and unmatched expertise” 

Pritesh Gajjar​​​​, CEO, Aastha

Working with 365 Talent Portal has accelerated our progress significantly. It would have taken us much longer to figure it out by ourselves”
                                                                                 Fredrik Nordland, CEO at Respirare Norway

Frequently Asked Questions

Is this training only for people managers?

No, this course is designed for whole teams. The focus is on shared dynamics, not hierarchy.

Do participants need to prepare or complete pre-work?

No pre-reading or preparation is required. We encourage reflection, not homework.

Is this a one-size-fits-all model?

The method provides a common language, but the insights come from people’s real-world experiences.

Can we customise this for our organisation?

Yes, we can adjust examples and scenarios to fit your context — just ask during your consultation.

Have Questions? Contact our Team!