MS-721 – Collaboration Communications Systems Engineer

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings, and certified devices including Microsoft Teams Rooms and Surface Hub.

Audience Profile

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.
They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
They work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators, and may also collaborate with facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Prerequisites

• Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.
• MS-700: Managing Microsoft Teams