CRM Functional Consultant

This role provides the opportunity to work for a leading Microsoft Partner, with an unrivalled focus on development and training in both technology and softer consulting skills, as well as a dedicated career advisor to support you through your career progression.
As a CRM Functional Consultant, you are client-facing and responsible for the definition and collection of requirements throughout the different phases of delivery as well as the functional design of the solution.
A client centric attitude and excellent interpersonal skills are required to lead and develop trusted relationships with key stakeholders.

Day-to-day, you will:

• Lead client workshops, to analyze and design Microsoft Dynamics 365 Customer Engagement solutions for your workstream.
• Define and evaluate the functional and non-functional requirements for each business process in your workstream in line with the capabilities of Dynamics 365 CE. 
• Transform the business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis.
• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood and built as required.
• Prototype, configure and refine solutions for the respective business processes. 
• Document the system configuration and prepare project documentation deliverables.
• Support the client during user acceptance testing.
• Prepare and deliver training for key users.
• Transition the solution to the support team

About you:

• Consultancy background.
• In depth Microsoft Dynamics 365 Customer Engagement product knowledge of the sales and service modules. Any experience of Portals, Marketing or Field Service will be a significant advantage. 
• Understand the broader Microsoft stack and how to use this to create customer solutions (PowerPlatform, Common Data Services, Azure)
• Proven experience with Dynamics 365 CRM/Customer Engagement gained in multiple full lifecycle delivery projects. 
• Possess sound consulting skills with client facing experience with an implementation partner.
• Demonstrated ability to understand and utilize best practices to identify ideal solutions for implementing business requirements in Dynamics 365 CE.
• Strong business analysis & requirements gathering skills with demonstrable experience.
• Able to learn and adapt to delivery tools and methodology.

As with any role within a professional services environment, the flexibility to travel (predominately within the UK) is required.