NAV BC Senior Support Consultant

Job Description

Our client is looking for a highly motivated, experienced, organized and detail-oriented person to join their team. The successful candidate will be responsible for providing solutions to their clients’ technical and best practice requests within Microsoft Dynamics NAV/Business Central. Our client is seeking someone who is passionate about enabling clients’ success while supporting maintainability and repeatability through sound design and execution. 

Responsibilities

• Possess and maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends
• Work pro-actively with clients on strategic projects or initiatives to ensure they continue to receive value from the NAV/Business Central applications
• Work reactively on break/fix support to ensure clients experience minimal service disruptions
• Escalate ISV related product issues and work with partners to drive for resolution
• Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option 
• Design & test custom solutions & integrations managing functional design & scope. Effectively coordinate with development resources to build and deliver custom solutions and integrations 
• Work efficiently with resources from other internal teams or external groups as needed
• Mentor team members 

Qualifications

• Bachelor’s degree in Accounting, Information Technology or related field 
• 4+ year Microsoft Dynamics NAV/Business Central experience, preferably in a support role 
• 4+ year experience with NAV/Business Central Finance/AR/AP modules 
• 2+ year experience with NAV/Business Central Manufacturing module preferred 
• Object oriented programming experience strongly preferred
• Excellent and demonstrated customer service experience
• Microsoft Dynamics NAV Certification preferred
• Ability to work in a team environment 
• Ability to communicate effectively in both spoken and written English
• Strong technical writing ability.